Business-Analyst/in

• Improved profit by 1.2% by spotting errors, fixing typographical errors and following up on weekly payments.
• Processing weekly runs and handling petty cash and PO
• taking inventory

Maintaining the high presentation standard at the front desk Greeting visitors, Partner engagement, Answering physical and telephone inquiries, booking meetings, Arranging travel, tickets, and refreshments.

• Customer care by phone
• Improved customer satisfaction by answering customer requests and replying internal requests relating to customers.
• Generating customer finance reports.
• Retail Banking training, Receiving cheques, and administrative support

• Cost- benefits Analysis of Grid line projects, customer billing, Presentation, writing monthly reports, Excel data entry.
• Made their transition from manual to fully digital successful by shortening the transitioning period from 6 to 3 months by working overtime and faster whiles keeping attention to details.
• Managed the budget and planned energy sector seminar and Recognized by the director for increasing attendance to seminars by 20%.
• Monitored and updated grid system reliability to schedule maintenance; while preparing customer bills.
• Provided great insight to mitigate transmission losses by suggesting the increase of transmission tariffs.
• As administrative support, I made it easy to find files for use by arranging them in order of alphabets and categories.

• Led the sales team to achieve 70% in company growth in 1 year.
• Reinforced company brand by redesigning company identity and executing online marketing.
• Improved customer service by implementing new sales methodology and providing customer reference quality.
• Enhanced the reputation of the company and monitored the progress of the business by keeping books of account and handling account receivable for auditing/taxation.
• Bookkeeping, cashier, administrative duties, customer satisfaction, account payable and receivable, logistics, Product packaging and suggestions to customers, answering incoming and outgoing calls, staff management.

Disaster Management Organisation

Financial Accounting
Economics
Further Mathematics
Business Management

Anderes Zertifikat

Prüfungs-Zertifikat auf Niveau A2

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