Engineer - Automotive Technology

Handling 4 dealerships
Network Development for Service and Parts Sales.
Achieving the business target in the assigned area
Identification of training needs in Channel’s service manpower & their fulfillment.
Periodical evaluation & Gap analysis of service performance of territory Dealerships and Authorized service centers on policy measures & taking corrective actions.
Infrastructure up gradations of dealerships as per corporate identity standards.
Monitoring of system adherence levels at Dealerships.
Ensuring higher revenue and better business opportunities to the channel partner through various plans and proposals and ensuring profitability of workshops of channel partners.
Promoting and handling of AMC & Extended warranty related activities and regular interactions with the customers
Analysing the technical complaints of the vehicle in the field and sending technical feedback reports on product performances to Service Headquarters.
Warranty management at dealership and to ensure no pendency letter from dealer on every quarter.
To ensure availability and upkeep of listed float units.
Carrying out Operational Audit for dealerships & monitoring the action plan.
Planning and Carrying service promotional activities like Free Service camps, Parts camps , Safe driving programs & PCRA training.
Ensuring implementation of service processes at channel partners
Development of secondary channel and local field support of the product.
Feedback collection on own products as well as competitors’ products from the field.
Training of service managers and other service and parts personals.
Planning and implementation of special service support for strategic customers with channel partners.
Ensuring the execution of spare parts order by all channel partners for sufficient inventory & for meeting spare parts target.
Promoting secondary network for spare parts sales.
Guide channel partners for manpower/facilities/equipment optimization.