Product Manager

• Led a team of 8 developers in the development of Secure Engineering services aligning with industry best practices and regulatory requirements, resulting in the improved client security posture by 40%.
• Collaborated closely with cybersecurity experts, engineers, and software developers to define product features and requirements, ensuring robust security solutions tailored to business objectives.
• Acted as a liaison between the development team and stakeholders, effectively communicating project status, risks, and dependencies.
• Utilized agile methodologies, including Scrum and Kanban, to facilitate sprint planning, backlog grooming, and daily stand-ups, ensuring timely delivery of product increments.
• Evaluated program outcomes against predefined objectives, providing insights for future planning.
• Set team priorities, maintained schedules and monitored performance for optimum results.
• Monitored and reported on ongoing projects to help achieve departmental targets.

• Acted as the primary point of contact for a portfolio of 150 + clients, providing exceptional service and support to ensure satisfaction and retention.
• Proactively engaged with clients to understand their needs, address inquiries, and resolve issues in a timely and efficient manner, resulting in 95% client satisfaction rating.
• Managed client onboarding and implementation processes, coordinating with internal teams to deliver customized solutions and meet project timelines.
• Conducted regular check-ins and business reviews with clients to assess usage, gather feedback, and identify opportunities for upselling or cross-selling additional products.
• Collaborated with sales and product teams to communicate client needs, preferences, and feedback, contributing to product enhancements and business growth initiatives.
• Utilized CRM software Salesforce, JIRA, IssueTrak to maintain accurate client records, track interactions, and generate reports for management analysis.
• Implemented a new client feedback process, resulting in a 20% increase in client satisfaction.
• Recognized for outstanding performance and dedication with Titan award in 2015, demonstrating commitment to delivering exceptional client service and driving positive outcomes.

• Developed and maintained existing software, utilizing VB.Net and SQL Server to deliver high-quality code and functionality.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Implemented best practices for software development, including version control and coding standards, to facilitate collaboration and maintainability.
• Conducted code reviews, unit testing, and debugging to identify and address software defects, improving overall code quality and reliability.
• Troubleshooted and debugged software issues, utilizing problem-solving skills and technical expertise to identify root causes and implement effective solutions.

• Developed and maintained existing software, utilizing VB.Net and SQL Server to deliver high-quality code and functionality.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Implemented best practices for software development, including version control and coding standards, to facilitate collaboration and maintainability.
• Conducted code reviews, unit testing, and debugging to identify and address software defects, improving overall code quality and reliability.
• Troubleshooted and debugged software issues, utilizing problem-solving skills and technical expertise to identify root causes and implement effective solutions.

• Contributed to the development and enhancement of the existing software, working under the guidance of senior engineers to deliver high-quality code and features.
• Implemented software solutions using PHP and MySQL and following established coding standards and best practices.
• Actively engaged in learning and professional development opportunities, including attending training sessions.

–

Other certificate